FAQs

Frequently Asked Questions

1. What is eltrex.store?

eltrex.store is an online shop offering innovative LED lighting and smart home accessories designed to upgrade your living space with ease and style.

2. Where do you ship?

We ship internationally. Most of our orders are processed within 1–3 business days and delivered within 7–15 business days, depending on your location.

3. How can I track my order?

Once your order has been shipped, you’ll receive an email with a tracking number and link. You can also track your order via our Track Order page.

4. What is your return policy?

We offer a 30-day money-back guarantee. If you’re not satisfied with your purchase, contact our support team and we’ll guide you through the return process.

5. How can I contact you?

You can reach us anytime at support@eltrex.store or via our Contact Us page. We typically respond within 24 hours.

6. Are your products safe to use?

Absolutely. All our products are sourced from verified suppliers and tested for quality and safety.

7. Do you offer discounts?

Yes! We frequently run seasonal sales and offer discount codes. Follow us on social media or subscribe to our newsletter to stay updated.